You pay TrueMeter a monthly prepayment every month and we pay your utility bills with your utility on your behalf. At the end of the month, TrueMeter reconciles the actual cost paid to utilities against your monthly prepayment so that you only pay for what you were charged. You can still monitor your power bills, make changes to your utility account and download audit-ready accounting reports, while outsourcing all utility management to TrueMeter.

Yes, your TrueMeter payment plan covers both electricity and natural gas. TrueMeter automatically switches your electricity source to a renewable energy generator. Since there is no renewable energy option to power your gas-appliances (gas stove, gas heater etc.), you will continue receiving natural gas without interruption.

If the service charge is bundled with your power bills, we will reflect it in your billing by passing through the actual costs to you. We charge no added fees to process trash or water charges.

Our team works with you to set up access securely, while keeping your account protected. TrueMeter customers receive support from a dedicated Customer Success Manager that assists in any verification process.

TrueMeter is a private company, separate from utilities. TrueMeter is an approved third-party service provider to many utilities and operates as an energy agent in all US jurisdictions. TrueMeter's subscriber agreement includes a tri-party contract between TrueMeter, the TrueMeter customer, and utility which allows TrueMeter to act on the customer's behalf and pay bills with utility. TrueMeter customers continue to own their utility accounts to ensure there is no disruption in service if they decide to stop using TrueMeter, but they no longer pay utility bills and paying for utility bills becomes TrueMeter's responsibility.

You can cancel at any time by emailing us at founders@truemeter.com or by requesting a cancellation on your account. If TrueMeter has paid more for your utilities than you have paid to TrueMeter, the difference will be the cancellation fee. Otherwise, there will be no cancellation fee.

Your new store will be added at any point in time, with no extra cost. TrueMeter optimizes, pays for and uncovers insights on any bill at any point in time.

We automatically handle the closure through your subscription and close the utility account for you. Your new store will be added at any point in time, with no extra cost. TrueMeter optimizes, pays for and uncovers insights on any bill at any point in time. Your new store will be added at any point in time, with no extra cost. TrueMeter optimizes, pays for and uncovers insights on any bill at any point in time.

Yes, TrueMeter provides billing and energy demand reporting broken down by each location in your invoices and your dashboards. TrueMeter is the only Energy Management Platform that delivers cross-location insights automatically and uncovers deep savings levers from every single bill.